1. Information We Collect
We collect information you provide directly when you register for an account, create or join a workspace, or interact with our services. This includes your name, email address, profile details, and payment information.
We also collect information generated through your use of Lane, including projects, tasks, comments, files, messages, and other content you and your team create within your workspace ("Customer Data"). Additionally, we automatically collect technical data such as your IP address, browser type, device information, and usage patterns when you access the platform.
2. How We Use Your Information
We use the information we collect to operate, maintain, and provide the features and functionality of Lane. Specifically, we use your information to:
- Provide and secure your workspace and account
- Enable collaboration between you and your team members
- Process transactions and send related billing information
- Send service-related notices, updates, and security alerts
- Respond to your requests, comments, and support inquiries
- Analyze usage trends to improve and develop new features
We do not sell, rent, or trade your personal information to third parties. We do not use Customer Data for advertising or marketing purposes.
3. Cookies and Tracking Technologies
We use essential cookies to authenticate users and maintain session state. With your consent, we may also use analytics cookies to help us understand how the platform is used and to improve the overall experience. You can manage your cookie preferences through the cookie banner or your browser settings at any time.
4. Data Sharing and Disclosure
We may share your information with trusted third-party service providers who assist us in operating the platform, such as hosting, payment processing, and analytics providers. These providers are contractually obligated to use your data only for the purposes of delivering their services to us and are bound by appropriate confidentiality obligations.
We may also disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
5. Data Storage and Security
We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we take reasonable steps to secure your data, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as reasonably needed to provide you with our services. When you delete your account, we will remove your personal data within 30 days, except where retention is required for legal, regulatory, or legitimate business purposes such as resolving disputes or enforcing our agreements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or export your data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us at support@lane.work.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of Lane after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@lane.work.